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How to Conduct Usability Testing during a Pandemic?

Usability testing evaluates a product through the use of standard usability testing protocols. Ideally, we aim to find out if the product is usable and if users can use it effectively. Identifying usability issues is crucial because it equally impacts all users, regardless of their ability.

Idea Theorem™ utilized remote moderated testings due to COVID-19. A remote moderated test is when the moderator provides the tester with tasks of testing a product, while in the comfort of their environment. In other words, the moderator and the testing are in the same virtual space, at the same time.